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Charter Sales Specialist
FLSA Status: Exempt
Schedule: FT with occasional nights/weekends/holidays as scheduled
DOT Drug Program: NO
The Charter Sales Specialist is responsible for all aspects of the Mountain Aviation charter sales. Client centered customer service and an understanding of CFR 14 parts 91 and 135 are essential to success as a sales team member. This position encompasses aspects of Inside Sales, Owner Services, Aviation Dispatch, and Charter Scheduling disciplines and offers Mountain Aviation Clients a team-centered approach to meeting their aviation needs. Although the position is interdisciplinary by nature the successful Charter Sales Specialist will be a relentless sales person first and foremost. This position is in direct contact with our charter and private aviation industry colleagues as well as our highly successful and high net-worth Clients and their representatives. Attention to detail and the ability to work in a fast-paced team environment are essential personal qualities for the successful Charter Sales Specialist. Immediate response to Client requests as well as accuracy and attention to detail are of the utmost importance.
Serve as Lead inside sales representative at Mountain Aviation.
Receive and provide timely and accurate quotes for charter requests by retail clients and/or other operators or brokers.
Generate air charter quotes for Mountain Aviation’s fleet of aircraft and when needed on brokered aircraft.
Maintain a culture of total customer service focused on anticipating our Clients’ needs and exceeding their expectations.
Field sales inquiries in person and via electronic submissions.
Proactively seek charter opportunities for a diverse fleet of aircraft.
Forecast and communicate any operational issues that may affect the successful completion of a flight to our Clients during the initial quoting phase.
Understand aircraft operating economics including business structure of leased and managed aircraft and charter margins.
Assist VP of BD with setting rates and adjusting following a Revenue Management philosophy.
Track metrics as needed, including lead source, not booked reason, and others, and report as directed by VP of BD.
Participate and contribute in daily operations meeting.
Utilize FOS to its maximum ability with incorporating scheduling updates to profiles, airport/aircraft information, maintenance warnings and aircraft times and invoicing.
Meet or exceed daily, monthly, and annual sales and operations goals.
Maintain and continually improve Clients and Vendor contact information in FOS including updating major clients on fleet additions and deletions as well as keeping aircraft data current.
Learn to utilize computer systems and programs to perform job duties to include but not limited to: FOS, Flight Explorer, Stellar, and Microsoft Office Suite.
Minimal travel may be necessary for conferences, trade shows, and training events.
Passion for Success
Recognize role and continual need to be Mountain Aviation company representative, brand ambassador, and maintain excellent personal reputation and integrity at all times.
At all times work towards solutions that meet our Clients’ needs to the greatest extent possible while at the same time driving profitable charter sales interest of Mountain Aviation.
Knowledge, Skills and Abilities:
Exceptional interpersonal skills and the ability to work in a team sales environment.
Professionally assertive sales attitude, seeking charter sales opportunities instead of passively waiting for inquiries.
General knowledge of geography, aviation meteorology, customer service, and corporate aircraft types and performance.
Exceptional communication, writing, and teamwork skills.
Solid computer skills, proficient in MS Office software
Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines
Ability to work as a team member while meeting individual performance goals
Ability to foster relationships with other departments at Mountain Aviation.
Must be able to work in a fast-paced, demanding environment and demonstrate the ability to juggle and prioritize multiple tasks.
Professional respect for all Mountain Aviation team members, vendors, partners, and Guests.
Coachable attitude and ability to receive constructive criticism
Ability to follow instructions and directives as needed.
Proactive and creative problem solving ability when situation dictates.
Desire to continually improve and learn.
Working towards or completion of College Degree (Aviation or Business degree preferred).
Previous sales or customer service experience.
Aviation sales experience.
FAA Dispatch Certificate or Pilot Certificate.
Experience working with FOS software.
Work is performed in an office setting with prolonged periods of sedentary activity
Required flexible work schedule to accommodate various changing shifts, PTO and on-call adjustments (Includes: weekdays, evenings, and weekends).
The employee must occasionally lift and/or move up to 25 pounds
This job description does not constitute an employment contract and does not alter the at-will-employment agreement between Mountain Aviation and the incumbent. The above statements are intended to describe the general nature and level of work being performed by the Flight Coordinator. The list is non-exhaustive and additional duties may be required.